Ratings and Feedback From Our Closed Ticket Surveys
Our clients are our partners and we owe our success to them. We are committed to providing our clients with unsurpassed service and support and encourage them to give us feedback—both positive and negative—in an effort to provide them with the best quality service possible.
Pivotal IT proactively conducts customer satisfaction surveys, as well as surveys upon completion of service tickets, projects and workshops. We don’t just collect information; we listen to our customers and take action based on their feedback and suggestions.
Kudos to Andrew! Always very helpful and thorough. Cannot Thank you enough for the time and effort in assisting with the issue.
The Pivotal team did awesome when my computer was hacked. It was picked up immediately. My computer and account was really only down for a few hours. I was impressed with the response time. Thank you for your service!
Great Service and Follow Up!
You continue to impress and display excellence from the first ring until the survey email. Thanks again!
Really enjoyed working with Courtney and Chuck. You guys are tops!
Andrew and Michelle always provide amazing service. We are so fortunate to have Pivotal as a partner!
Love my IT friends!
You guys are always awesome!
Michelle is always ready to help and resolve any problem I have. She is a miracle worker.
We always receive prompt and professional service from Pivotal IT.
Andrew was very pleasant and appeared eager to solve the problem with my Outlook email.
You guys are great - keep up the good work.