Career opportunities at
pivotal it

Pivotal IT is seeking an experienced IT Field Service Engineer to help support our growing client base in Spartanburg, SC and surrounding areas.

Responsibilities and Duties:

• Help our clients achieve optimum use of their computer networks with on-site and remote support for issues escalated by our Help Desk
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• Deliver, install, configure, and troubleshoot Windows desktops, laptops, switches, firewalls, wireless access points and other networking equipment at client facilities
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• Create, administer, and maintain end user accounts, permissions, and access rights
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• Work proactively to ensure the best performance of client systems with minimal interruptions and ensure Service Level Agreements are met for all clients
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• Concisely describe work performed and accurately document billable time via Connectwise CRM including all additions and changes made to client environments

Requirements:

• Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems
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• Experience installing and/or supporting a variety of Windows based network environments for multiple clients
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• Proficiency in configuring, deploying, and troubleshooting networking hardware and services including HTTP, DNS, TCP/IP, VPNs, VLANs, routing and switching
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• Experience installing, configuring, diagnosing, and resolving issues with Windows Server,Desktop OS, Microsoft SMB Applications, Email Systems and Anti-Virus software
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• Familiarity with backup and recovery software and methodologies
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• Ability to adapt on the fly to accommodate priority issues
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• Must be able to work independently with minimal supervision
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• Professional appearance, excellent people skills, telephone manner, and communication skills
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• Reliable transportation and a valid Driver’s License

It is a plus if you have:

• Experience with the ConnectWise software suite
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• Previous experience with a Managed Technology Services  company
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What's in it for you?

• Paid Vacation
• Personal Time
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401 K
• Mileage Reimbursement
• Opportunities for limited remote work from home after an evaluation period

Pivotal IT is seeking an experienced Tier 1 Support Specialist to help us provide top tier technical support to our growing client base.
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This is not a remote position. However, there may be opportunities for limited remote work after an evaluation period.

Responsibilities and Duties:

• Act as the initial contact for support requests received by phone, email and ConnectWise ticketing system
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• Quickly evaluate technical issues and escalate tickets to engineering staff as needed
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• Support end user customers via phone, email and remote session to resolve basic account, software and hardware issues on Windows desktops, laptops and printers
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• Maintain documentation, time and provide detailed notes on work performed and changes made to client systems via ConnectWise
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• Provide technical information clearly and simply to non-technical end users
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• Deliver / pickup hardware and assist engineering staff at client sites as needed

Requirements:

• 2-4 years of technical support experience in a Business-to-Business environment
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• Excellent telephone manner, customer service and communication skills
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• Proficiency in adapting on the fly to accommodate priority issues
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• Strong analytic and diagnostic skills and the ability to implement quick and effective solutions to basic technical problems
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• Reliable transportation and a valid Driver’s License
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• Experience working for/with a Managed IT Services Provider and ConnectWise software a plus

What's in it for you?

• Paid Vacation
• Personal Time
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401 K
• Mileage Reimbursement