Pivotal IT is seeking an experienced IT Field Service Engineer to help support our growing client base in Spartanburg, SC and surrounding areas.
Responsibilities and Duties:
- Help our clients achieve optimum use of their computer networks with on-site and remote support for issues escalated by our Help Desk
- Deliver, install, configure, and troubleshoot Windows desktops, laptops, switches, firewalls, wireless access points and other networking equipment at client facilities
- Create, administer, and maintain end user accounts, permissions, and access rights
- Work proactively to ensure the best performance of client systems with minimal interruptions and ensure Service Level Agreements are met for all clients
- Concisely describe work performed and accurately document billable time via Connectwise CRM including all additions and changes made to client environments
Requirements:
- Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems
- Experience installing and/or supporting a variety of Windows based network environments for multiple clients
- Proficiency in configuring, deploying, and troubleshooting networking hardware and services including HTTP, DNS, TCP/IP, VPNs, VLANs, routing and switching
- Experience installing, configuring, diagnosing, and resolving issues with Windows Server,Desktop OS, Microsoft SMB Applications, Email Systems and Anti-Virus software
- Familiarity with backup and recovery software and methodologies
- Ability to adapt on the fly to accommodate priority issues
- Must be able to work independently with minimal supervision
- Professional appearance, excellent people skills, telephone manner, and communication skills
- Reliable transportation and a valid Driver’s License
It is a plus if you have:
- Experience with the ConnectWise software suite
- Previous experience with a Managed Technology Services company
What's in it for you?
- Paid Vacation
- Personal Time
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401 K
- Mileage Reimbursement
- Opportunities for limited remote work from home after an evaluation period
