Help Desk, On-Site & Remote
Technology Support
You call, we help. It's as simple as that
We're here for you and your staff with a proven combination of strategic planning, constant monitoring and remote support to help keep your network safe from both annoying hiccups and panic-inducing failures.
With our proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.
Pivotal IT Help Desk
Our live, local Help Desk is only a click, email or call away when you need technology support. Our friendly, knowledgeable technicians are here to provide answers and quickly assist you and your staff.
All of our Flat Rate IT Plans include Unlimited Access to our Help Desk, available to quickly help to triage any issues and assist you and your entire staff with technology related tasks including:
REMOTE ENGINEERING
Our team of experienced engineers utilize the latest technologies from the most trusted brands in the industry to connect to your users remotely and quickly address issues that cannot be resolved by our Help Desk.
The Remote Engineering team is also happy to assist In-House IT Departments with software patching, security updates, routine maintenance, and troubleshooting.
ADVANCED ENGINEERING
If a “hands on” approach is needed, the vast experience and knowledge of our advanced engineering services is ready when your ticket is escalated by the Help Desk or Remote Engineering and scheduled at your convenience.
Leveraging in-depth experience with your systems, processes and end users, our Advanced Engineering can do for much more than solve your toughest technology issues. From unbiased recommendations based on your specific needs to infrastructure design, implementation, and maintenance, we're here to help you save time and money with Consulting, on projects and outsourced IT support.
ADDITIONAL SUPPORT
Pivotal IT is dedicated to helping clients protect their critical company data with our Breach Protection Platform, free Annual Cybersecurity Training, and onsite Workshops designed to help end users understand the current threat landscape, recognize common attack vectors and provide them with security best practices.