Emergency Response Planning and Resources

Technical Support

As when you are in the office, if you and your staff are working from home, you can contact us for support via email or by calling our Help Desk at 864-253-1984.

Please be advised that Pivotal IT does not manage home networks and troubleshooting problems with home networking equipment will be“best effort” only.  

Emergency response planning

The resources below are provided for your information to help you create an emergency response plan for your organization.

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This pandemic planning policy was created for the SANS Institute for the Internet community. All or parts of this policy can be freely used for your organization. No prior approval required.

This FEMA guide outlines common sense measures business owners and managers can take to plan for emergencies to support employees, customers and the community.

Covid-19 Phishing Scams

The Department of Homeland Security CISA (cyber and infrastructure) warns individuals to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19) and take the following precautions:

  • Avoid clicking on links in unsolicited emails and be wary of email attachments.
  • Use trusted sources such as legitimate, government websites for up-to-date, fact-based information about COVID-19.
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.
  • Verify a charity’s authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information
  • Review CISA Insights on Risk Management for COVID-19 for more information.
Tips and RESOURCES for Working From Home

Microsoft aims to keep teams connected while they work apart by making Microsoft Teams available to as many people as possible. Teams allows you to chat, meet, call, and collaborate all in one place. Sign up and start using Teams for free today and be sure to read on for tips for working from home.

20 Tips for Working from Home from PC Magazine

Google's G-Suite Tips for Working from Home