Emergency Response Planning and WFH Resources

First and Foremost - stay safe and wash your hands!
Wash your hands! Be more like Sandra!

Pivotal IT is operating normally under the following guidelines to protect our clients and potential clients:
✪ We are allowing our employees to telecommute.   All of our communications, including landline phones and email are hosted.
✪ Our location at 828 East Main Street in Spartanburg is open, but we are maintaining minimal staff in the office and cleaning/disinfecting all our office work areas, eating areas, and restrooms several times daily.
✪ All employees are following the proper hygiene, cough etiquette, and distancing protocols recommended by the CDC. In addition, we are checking the temperature of everyone that comes to the office and prior to anyone being dispatched on-site.
✪ Disposable gloves and sanitizing supplies are being provided to all employees that go on site to a client and we are adhering to the recommend distancing protocols.
✪ We will work with all our clients and potential clients regarding protocols they may have in place.

Technical Support

Our goal is to keep you, us, and your IT systems healthy. As when you are in the office, if you and your staff are working from home, you can contact us for support via email or by calling our Help Desk at 864-253-1984.

Please be advised that Pivotal IT does not manage home networks and troubleshooting problems with home networking equipment will be“best effort” only.  

Emergency response Information & planning

The resources below are provided for your information to help you create an emergency response plan for your organization.
An Interim Guidance Document for Businesses and Employers from the South Carolina Department of Health and Environmental Control (SCDHEC)can be found here.

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This pandemic planning policy was created for the SANS Institute for the Internet community. All or parts of this policy can be freely used for your organization. No prior approval required.

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This FEMA guide outlines common sense measures business owners and managers can take to plan for emergencies to support employees, customers and the community.

Small Business Resources

Coronavirus (COVID-19) guidance and support from the U.S Small Business Association:
U.S Small Business Paycheck Protection Program
U.S. Small Business Debt Relief

South Carolina Chamber of Commence COVID-19 Information & Resources Hub
South Carolina Department of Health and Environmental Control (SCDHEC) Interim Guidance Document for Businesses and Employers

Covid-19 Scam Awareness

The Department of Homeland Security CISA (cyber and infrastructure) warns individuals to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19) and take the following precautions:

  • Avoid clicking on links in unsolicited emails and be wary of email attachments.
  • Use trusted sources such as legitimate, government websites for up-to-date, fact-based information about COVID-19.
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.
  • Verify a charity’s authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information
  • Review CISA Insights on Risk Management for COVID-19 for more information.
Tips And Resources for Working From Home

Microsoft aims to keep teams connected while they work apart by making Microsoft Teams available to as many people as possible. Teams allows you to chat, meet, call, and collaborate all in one place. Sign up and start using Teams for free today and be sure to read on for tips for working from home.

Microsoft To-Do can help you stay productive and organized. The app is free for Office365 users and integrates with Outlook Tasks to keep your to do lists synced across iPhone, Android, Windows 10 and the Web.

Charter is offering free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

20 Tips for Working from Home from PC Magazine

Google's G-Suite Tips for Working from Home